Your sign-in code didn’t arrive

A sign-in code comes by email and works for 10 minutes. If you can’t find it, check these in order.

Find the email

1. Look in your spam or junk folder for an email from Polaris Locker. Its subject starts with Your Polaris Locker code.
2. Check the address on the Check your email page. A typo sends the code to someone else. To fix it, select Use a different email.
3. Wait for the Send a new code in countdown to finish.
4. Select Send a new code. The new code replaces the old one. The old code and link stop working.

To tell a real email from a fake one, read Emails from Polaris Locker.

Why no email comes

Locker limits sign-in emails. When one of these limits applies, the page looks the same as when an email is sent:

• One email address gets up to 5 codes an hour and 20 a day.
• A shared network has an hourly limit of its own.
• After 10 wrong codes in an hour, new codes stop for 15 minutes.
• An address that bounced email before, or reported it as spam, can be blocked.

One sign-in sends up to 5 emails, the first one included. After that the page says No more codes can be sent for this sign-in. The latest code still works.

If you reach the hourly limit, wait an hour. After 10 wrong codes, wait 15 minutes. If you reach the daily limit of 20, wait a day.

If your address was blocked, a different address opens a different account with an empty library. Your licenses stay with the address you bought with. If you can’t use that address any more, see Get help with an app before you try another.

Apple Hide My Email

Apple’s Hide My Email gives an address that ends in privaterelay.appleid.com. Locker may not be able to send email to it. If you already have an account under that address, a different address opens a different account, and your licenses stay with the account you had. To add your real email to that account, see Bought with a different email or on Steam?. If you have no account under that address, use your real email address instead.

If the code is wrong or expired

Each code allows 5 tries. After that the page says Too many tries. Send a new code. A code older than 10 minutes shows That code has expired. Send a new code.

After an expired code, Send a new code takes you back to the email step. Your address is filled in, with the note That sign-in has expired. Continue to get a new code. Select Continue.

If the page says one of these, do this:

If the code is wrong or expired table

If the page says	Do this
We can’t send email right now. Try another way to sign in.	Try again later, or use another way to sign in.
The security check did not pass. Try again.	Try again. No code was sent.
Too many codes. Try again in a few minutes.	Wait a few minutes, then ask again. If no email comes, check Why no email comes.

For the app’s own wording of these, see Messages about signing in.

Still need help?

Never send anyone your sign-in code. If none of this helps, see Get help with an app. Locker doesn’t publish a help address.