Bought with a different email or on Steam?

A license can show up in your library when the email on it is verified on your Polaris Locker account. If you bought with a different email, add that email to your account.

Add the email you bought with

1. Open the account menu and select Sign-in methods.
2. Under Email, select Add an email.
3. In Email address, enter the address.
4. Select Send code.
5. If you see Confirm it’s you first, confirm it’s you. Locker then sends the code.
6. Enter the 6-digit code from the email. Locker adds the address when you enter the last digit.

Check it worked

The address appears under Email. Licenses bought with it can join your library by themselves. Locker emails every verified address on your account.

If you used Hide My Email

If you signed in with Apple and chose Hide My Email, Locker has a private address that can’t match your real email. The page shows Bought something with your real email? Select Add your real email, then follow the steps above.

If another account uses the address

You find out after you enter the code. Locker never merges two accounts because they share an email address.

When a sign-in method belongs to another account, the app can show this message:

Already linked

That sign-in method belongs to another Polaris Locker account. Sign in to that account, or join the two accounts.

Code: link_conflict

In your account the page says Another Polaris Locker account uses this email. Link that account instead, or use a different email. For Apple, Google or Steam it says the account is connected to another Polaris Locker account. Sign in to the account that has it, or connect a different one.

When another account already uses the email, the app can show this message:

Email already in use

Another Polaris Locker account already uses this email. Join this sign-in to that account, or use a different email.

Code: email_in_use

When you sign in, the page says A Polaris Locker account already uses this email address, but not as a way to sign in. Sign in with the method you used before. Then add the email under Sign-in methods.

If an account is scheduled for deletion

You can’t join two accounts while either one is scheduled for deletion. Open Your data in Account on that account and select Cancel deletion, then join them again. See Delete your account.

Bought on Steam or in a store?

Connecting Steam under Sign-in methods adds it as a sign-in method on your account. For a store purchase, open the app. If it offers Restore purchase, select it. See Activate your app.

Still need help?

If you don’t know which account has the address, if your licenses are in two accounts, or if a license is still missing, read Get help with an app.