Messages about downloads and updates

Find the title an app, or your library at polaris.locker, showed when a download or an update did not work. When your library can’t start a download, it shows The download didn’t start with a line under it. If that line is about the file or your license, it is one of the last four messages on this page. In a file list, Not included comes with a reason, such as Needs an active license or Your license doesn’t include this version.

Sign in to download

Sign in or activate a license to download this.

Why you see this. The app didn't send a license this device can use: it was never activated, the device was removed, or the license can't be used any more.

What to do. Sign in or activate in the app, then download again. If the app still refuses, the license may have been turned off or may have ended: ask the app's developer.

More help. Download your app

Code: download_auth_required

Download unavailable

This download isn't set up yet. Contact the developer.

Why you see this. The app's developer hasn't finished setting up who may download this content, so it is closed for everyone.

What to do. Try again later. If it stays unavailable, tell the app's developer.

More help. Download your app

Code: delivery_gate_missing

Download busy

Downloads are busy right now. Try again in a few minutes.

Why you see this. The place the download comes from is busy, and it asked the service to slow down.

What to do. Try again in a few minutes. If it keeps happening, tell the app's developer which message you saw.

Code: upstream_rate_limited

Download failed

The download server had a problem. Try again in a few minutes.

Why you see this. The download server had a problem while answering.

What to do. Try again in a few minutes. If it keeps happening, tell the app's developer which message you saw.

Code: internal_error

Download interrupted

A download was cut short. Check your connection and try again.

Why you see this. Part of the download didn't arrive, so the connection may have dropped.

What to do. Check your connection and try again. If it keeps failing, try another network or try again later, then ask the app's developer.

Code: chunk-bundle-truncated

Download corrupted

The update didn't download correctly, so it wasn't installed. Try again.

Why you see this. The update that arrived doesn't match the one the developer published, so the app kept it out.

What to do. Try again. If it keeps happening, tell the app's developer.

Code: payload-mismatch

Some content couldn't be installed. It will be downloaded again next time.

Why you see this. A piece of content failed its check after it downloaded, so the app discarded it.

What to do. Nothing. The app downloads the content again next time. If it keeps happening, tell the app's developer.

Codes: full-corrupt, delta-artifact-mismatch, file-corrupt, payload-hash-mismatch, chunk-corrupt

Can't download here

This content can't be downloaded on this platform.

Why you see this. This content can be downloaded only in a way that this device or app doesn't support.

What to do. Get it another way, such as from the store the app came from, or ask the app's developer.

Code: plan-transport-unsupported

Not enough space

There isn't enough free space for this content. Free up some space and try again.

Why you see this. No way of installing this content fits in the free space on this device.

What to do. Free up space on the device, then try again.

Code: plan-insufficient-disk

Can't install content

This content can't be installed on this device.

Why you see this. The app has no way to put this content on this device.

What to do. Ask the app's developer.

Code: plan-no-strategy

Can't update here

This installation can't update itself. Update it the way you installed it.

Why you see this. This copy of the app can't replace its own files, because of how or where it is installed.

What to do. Update it the way you installed it, such as through a store, an installer or a package manager.

More help. Update your app

Code: swap-refused

Update not finished

The update couldn't be applied. It will be tried again next launch.

Why you see this. The update was downloaded and checked, but the app couldn't replace its files. It keeps the update.

What to do. Close the app and open it again. The app tries the update again at the next start. If it keeps failing, make sure the device has enough free space.

More help. Update your app

Code: swap-failed

Update not applied

Some content couldn't be installed. It will be downloaded again next time.

Why you see this. A content update that builds on what is installed didn't apply correctly.

What to do. Nothing. The app downloads the content again next time. If it keeps happening, tell the app's developer.

Code: delta-apply-failed

Update check failed

The update information couldn't be verified, so nothing was installed.

Why you see this. The app checks that update information comes from the developer and is current, and this information failed a check. A wrong date or time on your device can cause this.

What to do. Check that the date and time on your device are right, then try again. If it keeps happening, update the app the way you installed it, or tell the app's developer.

Code: feed-rejected

The update information was older than what this device already has, so it was refused.

Why you see this. The app never accepts update information older than what it already has, so it ignored this information.

What to do. Try again later. If it keeps happening, tell the app's developer.

Code: feed-rollback

Update check unavailable

Updates can't be checked right now. Try again in a few minutes.

Why you see this. The service couldn't prepare the update information for the app, so no update check could be made.

What to do. Try again in a few minutes. The app keeps working on the version you have. If it keeps happening, tell the app's developer.

Code: feed_not_composable

Update not verified

The update couldn't be verified, so it wasn't installed.

Why you see this. The app checks every update against the developer's signed record before installing it, and this one failed that check. Nothing was installed.

What to do. Try again later. If it keeps happening, tell the app's developer.

Code: record-rejected

The update didn't match what was published, so it wasn't installed.

Why you see this. The update isn't the one the developer published, so the app didn't install it.

What to do. Try again later. If it keeps happening, tell the app's developer.

Code: record-mismatch

Content changed

Installed content changed on this device, so a full download is needed.

Why you see this. The content on this device no longer matches what the update expected, for example because a file was changed.

What to do. Nothing. The app downloads the content in full.

Code: delta-base-mismatch

Content missing

Required content couldn't be downloaded, so the app can't start. Check your connection and try again.

Why you see this. The app needs some content to start, and it couldn't download it.

What to do. Check your connection and try again. If it keeps failing, try another network or try again later, then ask the app's developer.

Code: fetch-failed

Some content couldn't be installed. It will be downloaded again next time.

Why you see this. The app couldn't find a copy of a file to build the content from.

What to do. Nothing. The app downloads the content again next time. If it keeps happening, tell the app's developer.

Code: file-source-missing

Content not available

This content isn't available for this device.

Why you see this. None of the versions of this content suits this device.

What to do. Ask the app's developer.

Code: pack-no-variant

This content isn't part of this version of the app.

Why you see this. This version of the app doesn't list this content.

What to do. Update the app to the latest version. If that doesn't help, ask the app's developer.

Code: pack-not-pinned

Content not supported

This content needs a newer version of the app. Update the app.

Why you see this. The content uses a format this version of the app doesn't understand.

What to do. Update the app.

Codes: chunks-unsupported-version, pack-type-unsupported

This content needs a different version of the game. Update the game.

Why you see this. The content was made for a different version of the game than the one running.

What to do. Update the game.

Code: pck-engine-mismatch

Content not valid

Some content couldn't be installed. It will be downloaded again next time.

Why you see this. The content's description didn't pass the app's checks, so the app didn't install it.

What to do. Nothing. The app downloads the content again next time. If it keeps happening, tell the app's developer.

Codes: files-index-invalid, files-duplicate-path, files-case-collision, files-path-conflict, files-layout-mismatch, chunks-ref-mismatch, chunks-bad-length, chunks-bad-magic, chunks-bad-record-size, chunks-bad-flags, chunks-reserved-nonzero, chunks-zero-length, chunks-bad-clen, chunks-bad-bundle-ref, chunks-bad-bundle-range, chunks-size-mismatch, chunks-payload-mismatch

Some content failed its check and wasn't installed.

Why you see this. The content failed a check the app runs on it before using it, so it wasn't installed.

What to do. Try again later. If it keeps happening, tell the app's developer.

Code: pack-type-check-failed

Content refused

Some content was refused because it contains an unsafe file path.

Why you see this. A file in the content has a name or location the app doesn't allow, so the app refused all of it.

What to do. Nothing you can change. Tell the app's developer.

Code: files-unsafe-path

Some content was refused because it contains files a content pack may not hold.

Why you see this. The content has a file list the app can't read, or files that aren't allowed in content.

What to do. Nothing you can change. Tell the app's developer.

Code: pck-directory-refused

Some content was refused because it contains files a data pack may not hold.

Why you see this. This content may hold only plain data, and it includes files that aren't.

What to do. Nothing you can change. Tell the app's developer.

Code: pack-not-data-only

Content restored

The last content update didn't start, so the previous version was restored.

Why you see this. The app didn't start after the last content update, so it went back to the previous content.

What to do. Nothing. The app keeps the previous content.

Code: pack-rolled-back

Content withdrawn

This content was withdrawn by its developer and can't be used.

Why you see this. The app's developer withdrew this content, or the app can't check whether it was withdrawn, so it refuses to use it.

What to do. Update the app and connect to the internet so it can check again. If that doesn't help, ask the app's developer.

Code: pack-revoked

That file is no longer offered

A newer release may have replaced it. Reload the page to see the current downloads.

Why you see this. A newer version has probably replaced the file you asked for.

What to do. Reload the page and choose from the current downloads.

More help. Download your app

Not available here yet

This file can't be downloaded from here yet. Contact the developer for another way to get it.

Why you see this. Your license covers this file, but your library at polaris.locker can't hand it to your browser yet.

What to do. Look for Get it from next to the file, which names where to get it. If there's none, ask the app's developer for another way to get it.

More help. Download your app

Your license isn't active

Renew or reactivate your license, then try the download again.

Why you see this. This download needs a working license, and none of the licenses in your account for this app is working. A license may have expired or been turned off.

What to do. Renew the license with the app's developer or the store you bought it from, then try the download again. If it was turned off, ask the app's developer.

More help. Download your app

Still stuck? See Get help with an app. Never send anyone a full license key.