Your library
What your license status means
Your license status tells you whether the app can run on a device right now. The app shows it in its own words, and your app may look different. Your library marks a license that needs attention with a colored label.
Active
Section titled “Active”The license works on this device. Some apps say License active. Your library shows no colored label for an active license. When the license ends within 14 days, your library shows Expires in and a number of days, or Expires tomorrow.
Offline
Section titled “Offline”The app could not reach the service that checks your license. It keeps working for a limited time and shows how many days are left, or the date to Reconnect by. Connect to the internet and select Reconnect. Some apps call this Offline grace. If the developer set the number of days for your license, Works offline for on the license in your library shows it.
License expired
Section titled “License expired”The license’s end date has passed, or the app was offline longer than the license allows. If the license has ended, your library shows Expired and the end date. Connect to the internet and try again. If the app still says License expired, ask the app’s developer to renew the license. To enter a different key, select Use another license or Use a different key.
Suspended
Section titled “Suspended”The app’s developer turned the license off. Your library shows Suspended, and a running app can show Signed out. Activating it again can show License disabled. Contact the developer to find out why.
Signed out
Section titled “Signed out”The device was removed from the license, the license was turned off, or the license ended while the app was online. The app asks you to sign in or activate again.
- If you did not remove the device, check Devices on the app’s page in your library. See Manage your devices.
- If your library shows Expired, ask the app’s developer to renew the license.
- If it keeps happening, see Get help with an app.
Update required
Section titled “Update required”This version of the app is no longer supported for your license. Update the app, then open it again. If the app still says Update required, ask the app’s developer which version to use. Covers versions on the license in your library shows which versions your license covers. See Update your app.
Device limit reached
Section titled “Device limit reached”Your library shows Device limit reached when the license is on every device it allows. See Device limit reached.
Other messages
Section titled “Other messages”An app can show other license messages, such as Not available on this license or Channel not included. See All messages.
Still need help?
Section titled “Still need help?”For help with an app, read Get help with an app.