Messages about devices

Find the title an app showed about the devices that use your license, or about an activation file for a device without internet.

Device limit reached

This license is already on all its devices. Replace a device to use it here.

Why you see this. A license allows a set number of devices at once, and all of them are in use.

What to do. Free one of them. Select Replace a device in the app when it offers it. Or remove a device you no longer use from the app's page in your library at polaris.locker, if the app has one. Or select Sign out in the app on a device you no longer use, while it is online. The device you free signs out of the app. If you can't do any of these, ask the app's developer.

Open your library ↗

More help. Device limit reached

Codes: device_limit, activation.device-limit

Device changed

This device's hardware changed. Activate again to use your license here.

Why you see this. The app compared this device with the one the license was activated on, and too much has changed. The earlier activation was ended.

What to do. Activate again in the app. That registers this device again.

More help. Move your license to a new computer

Codes: hardware_mismatch, activation.hardware-mismatch

Device check needed

This needs a verified device. Let the app check this device, then try again.

Why you see this. The app's developer asks every device to pass a device check, which confirms it is a genuine device, before this action.

What to do. Try again. If it keeps happening, ask the app's developer, because the app may not be able to run the device check on this device.

Code: attestation_required

This license needs a verified device. Let the app check this device, then try again.

Why you see this. This license needs the device to pass a device check, which confirms it is a genuine device.

What to do. Try again. If it keeps happening, ask the app's developer.

Code: activation.attestation-required

Device check failed

This device couldn't be verified. Try again.

Why you see this. The check that confirms this device is genuine didn't pass, or it ran out of time before it finished.

What to do. Try again. If it keeps failing, ask the app's developer.

Code: attestation_rejected

This license needs a hardware fingerprint, which couldn't be read on this device.

Why you see this. This license is tied to details of the device's hardware, and the app couldn't read them on this device. This is about the device, not about you.

What to do. Try again. If it keeps happening on this device, ask the app's developer.

Codes: fingerprint_required, activation.fingerprint-required

Device check unavailable

Device verification isn't available for this app right now. Try again in a few minutes.

Why you see this. The device check isn't set up for this app, or the service that runs it couldn't be reached.

What to do. Try again in a few minutes. If it keeps happening, ask the app's developer.

Code: attestation_unavailable

Couldn't load devices

Your devices couldn't be loaded. Check your connection and try again.

Why you see this. The app couldn't get the list of devices that use your license.

What to do. Check your connection and try again. If it keeps happening, tell the app's developer.

More help. Manage your devices

Code: device_list_failed

Couldn't remove device

The device couldn't be removed. Try again.

Why you see this. The app couldn't remove the device from your license.

What to do. Try again. You can also remove a device from the app's page in your library at polaris.locker, if the app has one.

Open your library ↗

More help. Manage your devices

Code: device_deauthorize_failed

Couldn't rename

The device couldn't be renamed. Try again.

Why you see this. The app couldn't save the new name for the device.

What to do. Try again. If it keeps happening, tell the app's developer.

More help. Manage your devices

Code: device_rename_failed

Activation file not valid

The activation file's signature isn't valid.

Why you see this. It was changed, damaged, or isn't for this app.

What to do. Ask the app's developer for a new file.

More help. Activate a computer without internet

Code: bundle-jws-rejected

The activation file is for another product or device, or it has expired.

Why you see this. Made for another app or device, older than 30 days, or this device's date is wrong.

What to do. Check the date, then send the app's developer this device's request code.

Code: bundle-claims-rejected

The license inside the activation file isn't valid.

Why you see this. Its license failed a check.

What to do. Ask the app's developer.

Code: inner-doc-rejected

The activation file couldn't be read.

Why you see this. The app couldn't read it.

What to do. Copy it again, or ask the app's developer.

Code: bundle

The activation file was refused.

Why you see this. A check failed.

What to do. Ask the app's developer.

Code: bundle-rejected

Activation file not trusted

The activation file is signed by a key this app doesn't trust.

Why you see this. The file was signed by someone this app doesn't trust, so it may be for another app or may not come from the app's developer.

What to do. Use only an activation file the app's developer made for this app. If you did, ask the app's developer for a new one.

More help. Activate a computer without internet

Code: bundle-trust-rejected

Device not set up

This device could not be set up for sync. Update the app and try again.

Why you see this. This device's sync setup was refused as not valid, usually because the app is out of date.

What to do. Update the app, then try again. If it keeps happening, tell the app's developer.

Code: device_keys_invalid

Device not linked

This device has not been set up to link with your others. Update the app and try again.

Why you see this. This device hasn't been set up to link with your other devices yet, usually because the app is out of date.

What to do. Update the app, then try again. If it keeps happening, tell the app's developer.

Code: device_keys_required

Too many devices

This account has more linked devices than can be connected. Remove one and try again.

Why you see this. Your account has more linked devices than can be connected to each other at once.

What to do. Remove a device you no longer use, then try again.

Code: ring_too_large

Still stuck? See Get help with an app. Never send anyone a full license key.

Device keys unreadable

This device's saved keys can't be read. Reset them to continue.

Why you see this. The keys saved on this device can't be read.

What to do. Reset this device's keys from the app's settings, then sign in again.

Code: device-keys-unreadable

Device keys unavailable

This device's keys can't be reached right now. Try again.

Why you see this. This device's keys can't be reached right now.

What to do. Try again. If it keeps happening, restart the device.

Code: device-key-store-error

Device not verified

This device couldn't be verified. Try again.

Why you see this. The other device couldn't be verified, so nothing was shared.

What to do. Try again. Both devices must be signed in to the same account.

Code: peer-cert-invalid

Local network blocked

This app can't reach devices on your local network. Allow it in system settings.

Why you see this. The app isn't allowed to reach devices on your local network.

What to do. Allow local network access for the app in your system settings, then try again.

Code: nearby-permission-denied