Move your license to a new computer

To use an app on a new computer, activate it there. If your license is already on every device it allows, free the old computer first.

Before you start

Have your license key, or the account you sign in with. If you lost the key, see Find a lost license key.

What happens when you free a computer

The old computer stops counting toward your limit, and its app asks to be activated again. Its saved files stay on it. You can add it back later. See Manage your devices.

If you still have the old computer

1. On the old computer, open the screen in the app that shows your account and license.
2. Select Sign out. Do this while the computer is online, so the app can tell Polaris Locker.
3. On the new computer, activate the app. See Activate your app.

Your app may look different. If you cannot find Sign out, or the old computer was offline, free it from your library as described next.

If the old computer is gone

1. Sign in at polaris.locker.
2. Open the app’s page.
3. In Devices, select Remove next to the old computer.
4. Select Remove again to confirm.
5. On the new computer, activate the app.

If the license is not in your library yet, add its key first. See Add a license with a key. If the app says the device limit was reached, see Device limit reached.

If you reinstalled the same computer

Activate the app again with your key or by signing in. If the app’s device check recognizes the computer, the new install takes the old one’s place, so it does not use a second device. If Devices lists the same computer twice, remove the older one.

You may see this message after the computer’s hardware changes.

Device changed

This device's hardware changed. Activate again to use your license here.

Why you see this. The app compared this device with the one the license was activated on, and too much has changed. The earlier activation was ended.

What to do. Activate again in the app. That registers this device again.

Code: hardware_mismatch

Check it worked

Your new computer appears under Devices in your library, and the app opens. After you enter a key, the app shows Activated.

Undo

To go back, free the new computer the same way, then activate the old one again.

Still need help?

For help with an app, read Get help with an app. To manage the devices on a license, see Manage your devices.