Messages about your license key

Activate

Enter a license key or sign in to continue.

Why you see this. This device has no license yet.

What to do. Enter a license key or sign in, whichever the app offers.

Code: gate.needs-activation

Not activated

This device isn't activated yet. Activate it or sign in.

Why you see this. The app tried something that needs an activated device, and this device isn't activated or has lost its sign-in.

What to do. Activate the app with a license key, or sign in.

More help. Activate your app

Code: no-token

License needed

Activate the app, then try again.

Why you see this. The app's own online service needs to see your license, and the request from the app didn't include one.

What to do. Activate the app, then try again.

More help. Activate your app

Code: license_required

Key not accepted

That license key wasn't accepted. Check it and try again.

Why you see this. The key doesn't match an active license for this app. It may be mistyped, belong to another app, or be for a license that was turned off or has ended. The app shows the same message for all of these.

What to do. Check the key one character at a time, with no spaces at either end. A key works only in the app it came with. If it still fails, ask the app's developer.

More help. Activate your app

Code: activation.unauthorized

License disabled

This license has been disabled. Contact the developer.

Why you see this. The app's developer turned this license off on purpose, so it can't be used.

What to do. Ask the app's developer why it was turned off. Signing in doesn't bring it back.

Codes: license_disabled, activation.license-disabled

License no longer valid

Your license is no longer valid, so settings can't be loaded. Sign in or activate again.

Why you see this. The license this device uses was turned off, has ended or no longer exists, so the app can't load its settings.

What to do. Sign in or activate again with a license that works. If you think it was turned off by mistake, ask the app's developer.

More help. Activate your app

Code: license_unusable

Activation refused

Activation was refused (code).

Why you see this. The licensing service turned down the activation for a reason the app has no specific message for. The code in parentheses says which reason.

What to do. Note the code, and tell the app's developer. Never send anyone your full license key.

Code: activation.refused

Activation failed

Activation didn't finish. Check your connection and try again.

Why you see this. The app couldn't reach the licensing service, or the service had a problem and didn't answer properly.

What to do. Check your connection and try again. If it still fails after a few minutes, tell the app's developer.

Code: activation.error

No free license

This app doesn't offer a free license. Enter a license key or sign in.

Why you see this. The app tried to start with a free license, and its developer doesn't offer one.

What to do. Enter a license key or sign in.

More help. Activate your app

Codes: enroll_disabled, activation.enroll-disabled

Couldn't get a free license

A free license couldn't be issued. Try again in a few minutes.

Why you see this. The service couldn't issue a free license for this device.

What to do. Try again in a few minutes. If it keeps happening, tell the app's developer which message you saw.

Code: enroll_failed

Registration closed

New devices can't register right now. Activate with a license key or sign in.

Why you see this. This app doesn't let a new device start without a license key or an account.

What to do. Activate with a license key, or sign in.

More help. Activate your app

Code: registration_closed

Offer unavailable

This offer isn't available to your account anymore. Refresh and try again.

Why you see this. The offer was withdrawn or changed after the page loaded, or it was never offered on the Discover page of your library at polaris.locker.

What to do. Reload Discover and look for the app again. If it's gone, it isn't offered to you any more.

Code: not_eligible

Activated

Your license is active on this device.

Why you see this. The app accepted your license and activated it on this device.

What to do. Nothing. You can use the app.

More help. Activate your app

Code: activation.ok