Remove an app from your library

Removing an app takes it off your library page. What else it does depends on how the app got there.

Important

Before you remove an app you added with a key, make sure you still have the key. Without it you cannot add the app back. If you lost the key, see Find a lost license key.

What happens when you remove an app

If you added the app with a license key, its devices keep working. The license leaves your account and does not come back to it by itself. If no email address is tied to the license, anyone with the key can add it to their own account.

If the app is a free app that needs no license, nothing else changes. You can add it again from Discover while its developer offers it.

Removing an app does not free a device. To free one, see Manage your devices.

Synced data

Removing an app does not delete the settings it synced to your account. They stay until you clear them, as described in Cloud Sync, or delete your account. If you add the app again, they come back.

Remove an app you added with a key

1. Sign in at polaris.locker.
2. Open the app’s page.
3. If you hold more than one license for the app, choose the one you want to remove in the license list on the page.
4. Open the three-dot menu next to the main button.
5. Select Remove from my library.
6. Read what happens. If you hold more than one license, the dialog names the one you chose, and your other licenses stay.
7. Select Remove from my library to confirm.

To stop, select Keep it.

If the dialog says Sign in again to continue, sign out from your account menu, sign back in and repeat the steps. Removing a license needs a sign-in from the last 5 minutes.

Remove a free app that needs no license

Its tile says Free to use.

1. Find the app’s tile in your library, or open its page.
2. Open the three-dot menu.
3. Select Remove from library.
4. Select Remove from library again to confirm.

To stop, select Keep it.

If there is no remove option

The menu has no remove option when the license has no key to add it back with, such as a license the app gave you when you signed in, or a license you added from Discover, for example Free with a Polaris Locker account. It also has none when the developer does not allow adding by key.

You may see this message if a removal is refused.

Can't remove

This license can't be added back with a key, so it stays in your library.

Why you see this. You can remove a license only if you could add it back by entering its key. This one has no key, or the app doesn't allow that.

What to do. It stays in your library. To stop using it on a device, remove that device from the app's page. That signs the app out there. Otherwise ask the app's developer.

Open your library ↗

Code: not_removable

Check it worked

The app is gone from your library, and a message says it was removed. If you held more than one license, the app stays and the message says which license was removed.

Undo

Add the app again. Use Activate license with its key. For a free app that needs no license, add it from Discover again. See Add a license with a key and Get free apps from Discover.

Still need help?

For help with an app, read Get help with an app.