Other messages

Find the title of a connection, settings or “something went wrong” message. These belong to no single task. The last section lists messages that only the app’s developer can fix.

Can't connect

Can't reach Polaris Locker. Check your connection and try again.

Why you see this. The app couldn't reach Polaris Locker, or got an error instead of an answer. Your connection may be down, something between you and the service may have blocked the request, or the service may be having a problem.

What to do. Check your connection and try again. If it keeps failing, try another network or try again later, then ask the app's developer.

Codes: network, network-error

Connection problem

Check your connection and try again.

Why you see this. The app got a reply it couldn't read.

What to do. Check your connection and try again. If it keeps failing, try another network or try again later, then ask the app's developer.

Code: transport

The connection was redirected too many times. Try again.

Why you see this. The connection was passed from address to address too many times and never arrived.

What to do. Try again. If it keeps happening, tell the app's developer.

Code: too-many-redirects

Timed out

The service took too long to answer. Check your connection and try again.

Why you see this. The service didn't finish answering in time.

What to do. Check your connection and try again. If it keeps failing, try another network or try again later, then ask the app's developer.

Code: timeout

Service problem

The service had a problem. Try again in a few minutes.

Why you see this. The service had a problem while answering the app.

What to do. Wait a few minutes, then try again. If it keeps happening, tell the app's developer which message you saw.

Code: server-error

The service answered with an error. Try again.

Why you see this. The service answered with an error the app has no specific message for.

What to do. Try again. If it keeps happening, tell the app's developer which message you saw.

Code: http-error

The service couldn't prepare your settings. Contact the developer.

Why you see this. A value stored for the app can't be used, so the service couldn't prepare your settings.

What to do. Nothing you can change. Tell the app's developer.

Code: document_not_representable

Signing unavailable

The service can't sign a document right now. Try again in a few minutes.

Why you see this. The service couldn't sign the document it was preparing for the app.

What to do. Wait a few minutes, then try again. If it keeps happening, tell the app's developer.

Code: signing_unavailable

Unexpected answer

The service sent an answer the app couldn't use. Try again.

Why you see this. The app couldn't use or confirm the service's answer. A wrong date or time on your device is one cause.

What to do. Check your device's date and time, then try again. If it keeps happening, tell the app's developer.

Codes: bad_response, invalid-response, response-too-large

Platform problem

The platform reported an error. Try again.

Why you see this. Your device's system, or a store the app uses, reported an error to the app.

What to do. Try again. If it keeps happening, tell the app's developer which message you saw.

Code: platform-error

Not available

This app doesn't use this service.

Why you see this. The app doesn't use the feature that this needs.

What to do. Nothing is broken. If you expected it, ask the app's developer.

Code: service-unavailable

This service is turned off for this app.

Why you see this. The app's developer turned off the feature that this needs.

What to do. Nothing is broken. If you expected it, ask the app's developer.

Code: service-disabled

This isn't available for this app.

Why you see this. The app's developer hasn't set this up.

What to do. Nothing is broken. If you expected it, ask the app's developer.

Code: mint-unavailable

Not available here

This isn't available here.

Why you see this. The app, or where it runs, doesn't support this.

What to do. In a browser, try the installed app. Otherwise ask the app's developer.

Code: unsupported

Offline activation isn't available here.

Why you see this. This app version or browser can't open activation files.

What to do. Use a license key or sign in instead.

Code: bundle-import-unsupported

Device reports aren't available here.

Why you see this. The app can't send device details from here, such as a browser.

What to do. Nothing is broken. Use the installed app.

Code: report-unsupported

Devices can't be managed from here. Manage them in your account.

Why you see this. This app version can't list or remove your devices.

What to do. Manage them from your library.

Open your library ↗

Code: device-management-unsupported

License keys can't be entered here. Sign in instead.

Why you see this. This app version can't take a license key.

What to do. Sign in instead.

Code: key-entry-unsupported

Set by your organization

This setting is managed by your organization and can't be changed here.

Why you see this. Your organization, or the app's developer, set this setting and locked it.

What to do. Ask whoever manages the app for your organization if you need it changed.

Code: managed_by_admin

Settings unavailable

Settings can't be loaded right now. Try again in a few minutes.

Why you see this. The service couldn't prepare the app's settings, so none were loaded.

What to do. Try again in a few minutes. If it keeps happening, tell the app's developer.

Code: catalog_unavailable

Something went wrong

Something went wrong (code). Try again.

Why you see this. The app hit a problem it has no specific message for. The code in parentheses says which problem.

What to do. Try again. If it keeps happening, tell the app's developer the code.

Code: fallback

Something went wrong. Try again.

Why you see this. Something unexpected happened inside the app.

What to do. Try again. If it keeps happening, tell the app's developer.

Code: unknown

Not found

That wasn't found. It may have been removed.

Why you see this. What was asked for doesn't exist or can't be found. It may have been removed.

What to do. Try again from the beginning. If you expect it to exist, ask the app's developer.

Code: not_found

Not allowed

You don't have permission to do that.

Why you see this. You're signed in, but your account isn't allowed to do this.

What to do. Sign in with an account that has permission, or ask the app's developer.

Code: forbidden

Too large

That is too large to send.

Why you see this. What the app tried to send is larger than the service accepts.

What to do. Try again. If it keeps happening, tell the app's developer which message you saw.

Code: body_too_large

Storage problem

Couldn't save on this device. Check storage and try again.

Why you see this. The app couldn't read or save its license information on this device.

What to do. Make sure the device has free space and restart the app, then try again. If it keeps happening, ask the app's developer. Don't change system permissions unless the developer tells you to.

Code: store-failed

Installed content couldn't be read, so nothing new was installed. Restart the app.

Why you see this. The app couldn't read its list of installed content, so it installed nothing new, to avoid losing what it has.

What to do. Restart the app.

Code: pack-state-unreadable

Sync out of date

This device hasn't synced in too long. It will start over from your saved data.

Why you see this. This device went too long without syncing, so Cloud Sync can't continue from where it stopped.

What to do. Nothing. The device starts over from your saved data. Open the app once while online.

Code: cursor_expired

Storage full

Your synced storage is full. Free some space, then try again.

Why you see this. Your synced storage in Polaris Locker is full, so a change that adds data was refused.

What to do. Clear or delete synced data you no longer need, then try again. Nothing is deleted for you.

Open your library ↗

Code: quota_exceeded

Sync paused

Syncing is paused for a moment. Your changes are kept and will sync later.

Why you see this. The app's developer paused Cloud Sync. Your changes stay on this device.

What to do. Nothing. They send once syncing resumes.

Code: writes_paused

Encryption mismatch

This app and the sync service don't agree on encryption. Update the app and try again.

Why you see this. The app and the sync service use different encryption, so the app can't sync.

What to do. Update the app, then try again.

Code: encryption_mismatch

Upload expired

This upload took too long and was cancelled. Try again.

Why you see this. The upload took too long, so it was canceled.

What to do. Try again. On a slow connection, wait for a better one first.

Code: upload_expired

Upload incomplete

Part of the file didn't arrive. Try again.

Why you see this. Part of the file didn't arrive, so it wasn't saved.

What to do. Try again.

Code: upload_incomplete

File too large

This file is over the size limit for synced files.

Why you see this. The file is over the size limit for synced files.

What to do. Use a smaller file.

Code: file_too_large

Encryption required

This app needs encrypted sync, which isn't available right now. Sync stays off.

Why you see this. The app requires encrypted sync, and encrypted sync isn't available right now. The app keeps sync off rather than send your data unencrypted.

What to do. Try again later. If it keeps happening, tell the app's developer.

Code: sync-encryption-pinned

Remote connect is off

Remote connect is off for this app. Your devices connect only on the same network.

Why you see this. The app's developer turned off remote connect. Your devices connect only on the same network.

What to do. Use devices on the same network. If you need remote connect, ask the app's developer.

Code: relay_disabled

Remote connect paused

Remote connect is paused for now. Try again later.

Why you see this. Remote connect is paused. Devices on the same network still connect.

What to do. Try again later.

Code: relay_paused

Remote limit reached

The remote connection limit is used up. It resets soon. Devices on the same network still connect.

Why you see this. The app has used all its remote connections. Devices on the same network still connect.

What to do. Try again later, or use devices on the same network.

Code: relay_quota_exceeded

Connection expired

The connection request expired. Try again.

Why you see this. The connection request expired before it was used.

What to do. Start the connection again.

Code: relay_ticket_invalid

Connect unavailable

Nearby connection isn't available for this app on this device.

Why you see this. Nearby connection isn't available for this app on this device.

What to do. Use the app's other ways to sign in or sync.

Code: connect-unavailable

Messages for the app’s developer

The app’s developer has to fix these. First do what the message asks, such as trying again, updating the app or reinstalling it. If it keeps coming back, tell the developer the title, the code and what you were doing. Not sure how to reach them? See Get help with an app. A few of these appear only in the developer’s own tools. If you see Insecure connection, the app refused it, so nothing was sent over it.

• Request not accepted

  The app sent a request the licensing bridge could not read. Contact the developer.

  Code: invalid-argument

• Request not allowed

  The app asked for something its licensing bridge does not offer. Contact the developer.

  Code: invoke-not-allowed

• Window not allowed

  This window may not use the app's licensing. Contact the developer.

  Code: sender-refused

• Request refused

  The request wasn't valid. Update the app, then try again.

  Codes: bad_request, method_not_allowed

• Service not set up

  This service isn't set up correctly. Contact the developer.

  Codes: misconfigured, server_misconfigured

• Value not accepted

  A value couldn't be saved. Change it and try again.

  Code: value_not_representable

• Insecure connection

  The app refused an insecure connection. Contact the developer.

  Code: insecure-base-url

  The app refused an insecure redirect.

  Code: insecure-redirect

• App not set up

  The app's licensing isn't set up correctly. Contact the developer.

  Code: invalid-options

  The app's licensing isn't set up yet. Contact the developer.

  Code: not-configured

• Request not sent

  The app can send your license only to its own servers.

  Code: backend-origin-not-allowed

• App problem

  The app's licensing bridge is missing. Reinstall the app or contact the developer.

  Code: bridge-missing

• App build problem

  This build's content information isn't valid. Reinstall the app or contact the developer.

  Code: content-stamp-invalid

  This build's built-in content isn't valid. Reinstall the app or contact the developer.

  Code: marker-rejected

• Release refused

  The release wasn't published because a check failed. The publish log names the check.

  Code: release_record_rejected

• Release skipped

  A release was skipped because its tag matches a content pack release. Rename the tag.

  Code: release_tag_is_pack_release

• Image not updated

  An image could not be fetched from its source. The previous copy is still shown, and it will be retried automatically.

  Code: asset_unreachable

• Sign-in request invalid

  The app sent a sign-in request we can't read. Try again.

  Code: invalid_request

  The app asked for a sign-in type we don't support. Contact its developer.

  Code: unsupported_grant_type

• Access not available

  The app asked for access this sign-in doesn't offer. Contact its developer.

  Code: invalid_scope

• Sync mismatch

  This sync belongs to another device. Restart the app and try again.

  Code: client_mismatch

• Setting not saved

  That value isn't valid for this setting.

  Code: value_invalid

• Change not allowed

  That change isn't allowed for this setting.

  Code: op_invalid_for_policy

• Not synced

  This setting isn't synced to your account.

  Code: setting_not_synced

• Unknown collection

  This collection isn't available.

  Code: collection_unknown

Still stuck? See Get help with an app. Never send anyone a full license key.