Refunds, billing and cancellations

Important

Polaris Locker takes no payment, so it can’t refund an app. The app’s developer or the store you bought it from can.

What happens to the app after a refund

• If a store refunds a purchase that unlocked something in an app, it stops working the next time the app checks your license. The App Store and Google Play tell Locker about a refund. Locker checks Steam about once a week.
• If the developer ends your license after a refund, your library shows Suspended for that license, and the app can say License disabled when you activate it, and Signed out while it runs. See What your license status means.
• A purchase the store has refunded can’t be brought back with Restore purchase unless the store reverses the refund. See Restore a purchase.

Billing and cancellations

There is nothing to cancel in Locker. To change or stop a charge, or to ask for a refund, ask the store you paid, or the developer if you paid them directly. Not sure which? See Get help with an app. Removing an app from your library doesn’t cancel or refund it.

Still need help?

To find the right contact, read Get help with an app.