Messages about signing in

Find the title an app, or your library at polaris.locker, showed when you tried to sign in. Each entry says why you saw it and what to do.

Sign-in unavailable

Sign-in isn't turned on for this app.

Why you see this. The app's developer hasn't set up sign-in.

What to do. Use a license key if the app offers one, or ask the developer.

Code: disabled

Sign-in isn't available right now. Try again in a few minutes.

Why you see this. Sign-in couldn't start right now.

What to do. Wait a few minutes, then try again.

Codes: unavailable, sign-in-unavailable

Sign-in through this app is turned off. Your installs and licenses keep working.

Why you see this. The app's developer turned off sign-in.

What to do. Ask the app's developer.

Code: identity_disabled

Sign-in isn't available for this app.

Why you see this. This app isn't set up for sign-in.

What to do. Ask the app's developer.

Code: unknown_app

This device can't sign you in automatically. Use another way to sign in.

Why you see this. This device can't offer automatic sign-in.

What to do. Sign in with a code or your email address.

Code: platform-identity-unavailable

Sign-in method unavailable

That sign-in method is turned off. Choose another one.

Why you see this. That way of signing in has been turned off.

What to do. Choose another sign-in method on the sign-in screen.

Code: auth_method_disabled

Email sign-in unavailable

Email sign-in isn't available right now. Choose another sign-in method.

Why you see this. Email can't be sent right now, so no sign-in code was sent.

What to do. Choose another sign-in method on the sign-in screen, or try again later.

More help. Your sign-in code didn’t arrive

Code: email_unavailable

Check didn't pass

The security check didn't pass. Reload the page and try again.

Why you see this. The security check on the sign-in page didn't pass or couldn't be confirmed, so no email was sent.

What to do. Reload the page and ask for the code again. If it fails again, choose another sign-in method.

More help. Your sign-in code didn’t arrive

Code: turnstile_failed

Wrong code

That code isn't right. Check the email and try again.

Why you see this. The code you entered isn't the one we emailed. Each code allows 5 tries, then stops working.

What to do. Check the email and enter the code again. If the tries run out, select Send a new code.

Code: invalid_code

Too many attempts

Too many attempts. Wait a moment and try again.

Why you see this. The service received too many tries from your device or network in a short time, so it paused them.

What to do. Wait a few minutes, then try again. Some limits last an hour, so wait longer if it still happens.

More help. Your sign-in code didn’t arrive

Codes: rate_limited, activation.rate-limited

Code expired

That code has expired. Send a new code.

Why you see this. The code we emailed ran out of time before it was entered.

What to do. Select Send a new code and enter the new one.

Code: code_expired

The code expired before sign-in finished. Start again.

Why you see this. The code shown in the app works for 10 minutes, and it ran out before the sign-in finished.

What to do. Start the sign-in again in the app to get a new code.

Code: sign-in-expired

Sign-in expired

This sign-in has expired. Start again.

Why you see this. This browser's sign-in is no longer valid: it was already used, ran out of time, was canceled, or was started in a different browser.

What to do. Start again from the beginning, in the same browser.

Code: signin_expired

Sign-in declined

Sign-in was declined. Start again.

Why you see this. The sign-in didn't complete. It was refused or it failed, and the service doesn't say which.

What to do. Start the sign-in again. If it keeps failing, try another sign-in method.

Code: sign-in-denied

Sign-in canceled

Sign-in was canceled.

Why you see this. The app stopped waiting for the sign-in to finish.

What to do. Start the sign-in again if you still want to sign in.

Code: cancelled

Sign-in failed

Sign-in didn't finish. Try again.

Why you see this. The service you chose to sign in with didn't confirm who you are, or the app couldn't finish the sign-in.

What to do. Try again. If it keeps happening, choose another sign-in method.

Codes: oidc_error, sign-in-failed

Terms not accepted

Agree to the terms to continue.

Why you see this. The app asks you to agree to its terms before you continue, and this version of the terms wasn't accepted.

What to do. Ask the app's developer.

Code: terms_required

Sign-in can't finish

This app's sign-in isn't set up correctly, so it stopped here to keep your account safe. Let its developer know.

Why you see this. The app isn't set up to sign people in through Polaris Locker, so we couldn't continue.

What to do. Ask the app's developer.

Code: invalid_client

Sign-in can't return to the app

This app's sign-in isn't set up correctly, so it stopped here to keep your account safe. Let its developer know.

Why you see this. The app asked us to send you back to an address it hasn't registered, so we didn't send you anywhere.

What to do. Ask the app's developer.

Code: redirect_uri_mismatch

Sign-in no longer valid

That sign-in has expired or was already used. Sign in again.

Why you see this. This sign-in was already used or took too long to finish.

What to do. Go back to the app and sign in again.

Code: invalid_grant

Choose a license

Choose which license this device uses, then continue.

Why you see this. Your account has licenses for this app, and none was chosen for this device.

What to do. Choose a license on the sign-in page, then continue.

Code: license_choice_required

Sign in to continue

This device's free license belongs to an account now. Sign in to use it.

Why you see this. This device started with a free license from the app. That license has since been added to a Polaris Locker account, so you need to sign in to use it.

What to do. Sign in with the account that holds the license.

Codes: enroll_claimed, activation.enroll-claimed

Sign-in needed

Sign in to your Polaris Locker account on this device, then try again.

Why you see this. This action needs a Polaris Locker account, and no account is signed in on this device.

What to do. Sign in from the app's sign-in screen, then repeat the action.

Code: account_required

Sign in to your Polaris Locker account in the app, then try again.

Why you see this. This part of the app needs to know your Polaris Locker account, and the license on this device doesn't name one.

What to do. Sign in to your Polaris Locker account in the app, then try again.

Code: sign_in_required

Confirm it's you

For your security, sign in again to continue.

Why you see this. Changes to how you sign in, and deleting your account, need a sign-in from the last 5 minutes: adding or removing a passkey (a sign-in saved on your device) or another sign-in method.

What to do. Confirm it's you with your passkey or an emailed code, then repeat what you were doing.

More help. Sign in to Polaris Locker

Code: step_up_required

You're signed out

Sign in again to carry on.

Why you see this. Your sign-in to your library at polaris.locker has ended or isn't valid any more.

What to do. Sign in again.

More help. Sign in to Polaris Locker

Still need help? Read Get help with an app.

Sign-out failed

Sign-out didn't finish. Try again.

Why you see this. The app couldn't finish signing you out.

What to do. Try again. Until it works, treat this device as still signed in, and don't leave it unattended if it isn't yours.

Still need help? Read Get help with an app.

Code: sign-out-failed

Finish signing in

Finish signing in on the Polaris Locker page, then return to the app.

Why you see this. Sign-in has one more step, and it happens on the Polaris Locker page.

What to do. Finish signing in on that page, then return to the app.

Code: interstitial_required

Not nearby

The other device isn't on this network. Connect both to the same Wi-Fi, or use a code instead.

Why you see this. Signing in from a nearby device works only when both devices are on the same network.

What to do. Move the devices onto the same network, or sign in with a code instead.

Code: not_nearby

Still stuck? See Get help with an app. Never send anyone a full license key.