Messages about your license status

License active

Your license is active.

Why you see this. The app checked your license, and it is valid.

What to do. Nothing. You can use the app.

Code: gate.ok

Offline grace

The licensing service can't be reached. You can keep using the app until the grace period ends.

Why you see this. The app couldn't reach the licensing service to renew its last license check, so it is running on that check for a limited time.

What to do. Connect to the internet before that time runs out. The app can show how many days are left, and offers Reconnect. If you activated this device with an activation file, ask the app's developer for a new file instead.

More help. What your license status means

Code: gate.grace

License expired

Connect to the internet or renew your license to continue.

Why you see this. The app's last license check is too old, and the time it may run without a new one is over. The license may have ended, or the app stayed offline too long.

What to do. Connect to the internet so the app can check again. If the license has ended, renew it, for example with Renew when the app offers it. If you activated with an activation file, ask the app's developer for a new file.

More help. What your license status means

Code: gate.expired

This license has expired. Renew it to continue.

Why you see this. The end date of this license has passed.

What to do. Renew it with the app's developer or the store you bought it from.

Codes: license_expired, activation.license-expired

Signed out

This device was signed out. Sign in or activate again to continue.

Why you see this. The licensing service no longer recognizes this device. It may have been removed, from the app or from your library, or its license was turned off or has ended.

What to do. Sign in or activate again. If the app still refuses, the license may have been turned off or may have ended: ask the app's developer.

More help. Activate your app

Code: gate.revoked

Not signed in

This device isn't signed in, or its license is no longer valid. Sign in or activate again.

Why you see this. The app has no valid sign-in for this device. It was never activated, the device was removed, or the license can't be used any more.

What to do. Sign in or activate again. If the app still refuses, the license may have been turned off or may have ended: ask the app's developer.

More help. Activate your app

Code: unauthorized

Couldn't check your license

Your license couldn't be checked, so the app can't start. Check your connection and try again.

Why you see this. At start the app asks its licensing service to check your license. The answer was missing or unusable, so the app stopped.

What to do. Check your connection and try again. If it keeps failing, try another network or try again later, then ask the app's developer.

Code: sync-failed

Couldn't refresh

Your license and settings couldn't be refreshed. Check your connection and try again.

Why you see this. The app tried to renew its saved license and settings, and that failed.

What to do. Check your connection and try again. If it keeps failing, try another network or try again later, then ask the app's developer.

Code: refresh-failed

Offline mode

This app is running offline, so it didn't connect.

Why you see this. The app is set to run without a network connection, so it didn't try to reach the service.

What to do. Nothing is broken. If you expected an online feature, ask the app's developer.

Code: local-only

Update required

This version is no longer supported. Update app name to continue.

Why you see this. Your license no longer allows this version of the app. The app can show which versions are allowed.

What to do. Update the app the way you installed it. Apps from a store update through the store. Some apps offer Update.

Code: gate.version-too-old

This version can't be used with your license. Update the app to continue.

Why you see this. The licensing service refused this version of the app for your license.

What to do. Update the app the way you installed it. Apps from a store update through the store.

Code: version_blocked

Not available on this license

This build is newer than your license allows.

Why you see this. Your license covers versions up to a certain one, and this version of the app is newer.

What to do. Install a version your license covers, or ask the app's developer about extending your license. If you have saved data, check with the developer first.

Code: gate.version-too-new

Channel not included

Your license doesn't include this channel.

Why you see this. This is an early-access version, such as a beta, and your license doesn't include early-access versions.

What to do. Install the regular version. If the app offers Switch channel, use it to go back. If you have saved data, check with the app's developer first. To get early access, ask them.

Codes: gate.channel-not-entitled, channel_not_allowed

Not included

Your license doesn't include this.

Why you see this. Your license doesn't cover the feature you tried to use.

What to do. Ask the app's developer about adding it, or use a feature your license includes.

Code: not_entitled

Your license doesn't include this release.

Why you see this. Your license doesn't cover this version of the app, so the service refused to share it.

What to do. Use a version your license covers, or ask the app's developer about extending your license.

Code: release-refused

Your license doesn't include this content.

Why you see this. This extra content isn't part of your license.

What to do. Ask the app's developer about adding it to your license.

Code: pack-not-entitled

License not accepted

Your license couldn't be verified. Reconnect the app, then try again.

Why you see this. The app's online service didn't accept the saved copy of your license from this device.

What to do. Reconnect the app. It checks your license again. Then try again.

Code: license_invalid

License needs refreshing

Connect to the internet so the app can refresh your license, then try again.

Why you see this. The saved copy of your license is too old for the app's online service.

What to do. Connect to the internet so the app can refresh it, then try again.

Code: license_stale

No license needed

This app doesn't need a license.

Why you see this. This app doesn't use licenses.

What to do. Nothing. You can use the app.

Code: gate.not-applicable