Messages about accounts

Find the title that appeared when a license, an email address or a sign-in method did not fit your account.

License in another account

Sign in to the Polaris Locker account that has this app name license to use it.

Why you see this. This license is already in a Polaris Locker account. An account's license is used by signing in, never by its key.

What to do. Sign in with the account that holds the license. If you don't recognize it, ask the app's developer.

More help. Add a license with a key

Code: license_owned

Sign in to the Polaris Locker account that has this license to use it.

Why you see this. It's already in another Polaris Locker account.

What to do. Sign in with that account.

Code: activation.license-owned

Email not verified

This license belongs to an email address your account hasn't verified. Add and verify that email, then try again.

Why you see this. A license joins only an account that has verified the email address it was bought with.

What to do. Select Add and verify that email, enter that address, and verify it with the emailed code. Not sure which address? Check your receipt, or ask the app's developer.

More help. Add a license with a key

Code: email_mismatch

This license belongs to an email address your Polaris Locker account hasn't verified. Verify that email in your account, then try again.

Why you see this. This device's license is tied to the email address it was bought with.

What to do. Verify that email address in your account, then try again. Not sure which address? Check your receipt.

Code: license_email_bound

No key entries left

This key has no entries left. Add it to your account and sign in instead.

Why you see this. A license key that isn't in an account can be entered on a limited number of new devices, and this key has used them all.

What to do. Add the license to your Polaris Locker account, then sign in to the app with that account. A new device can't use the key then and signs in instead. Add it only if it is yours. If you can't, ask the app's developer.

More help. Add a license with a key

Code: key_entry_limit

Sign in and add this key to your Polaris Locker account instead.

Why you see this. This key has used all its new-device entries.

What to do. Add the license to your Polaris Locker account, then sign in with it.

Code: activation.key-entry-limit

Email already in use

Another Polaris Locker account already uses this email. Join this sign-in to that account, or use a different email.

Why you see this. That email address already belongs to another Polaris Locker account, but not as a way to sign in. Nothing was changed.

What to do. Sign in to that account with the method you used before. Then add this email under Sign-in methods, or use a different email.

More help. Bought with a different email or on Steam?

Code: email_in_use

Already linked

That sign-in method belongs to another Polaris Locker account. Sign in to that account, or join the two accounts.

Why you see this. That sign-in method, such as an email address or an account with another service, is already connected to a different Polaris Locker account.

What to do. Sign in to that account, or connect a different sign-in method.

More help. Bought with a different email or on Steam?

Code: link_conflict

Can't remove

This is your account's only sign-in method. Add another one before removing it.

Why you see this. Every account needs at least one way to sign in, so its last sign-in method can't be removed.

What to do. Add another sign-in method first, then remove this one.

More help. Use a passkey

Code: last_link

This license can't be added back with a key, so it stays in your library.

Why you see this. You can remove a license only if you could add it back by entering its key. This one has no key, or the app doesn't allow that.

What to do. It stays in your library. To stop using it on a device, remove that device from the app's page. That signs the app out there. Otherwise ask the app's developer.

Open your library ↗

More help. Remove an app from your library

Code: not_removable

Account check unavailable

We couldn't confirm your account's status right now. Try again in a few minutes.

Why you see this. Polaris Locker couldn't confirm your account's status right now, so it didn't finish the sign-in or change anything.

What to do. Wait a few minutes, then try again.

Code: erasure_ledger_unavailable

Already set up

Encryption is already set up for this account. Unlock with another device or your recovery code.

Why you see this. Encryption for your synced data was already set up for this account, so this device can't set it up again.

What to do. Unlock sync with another signed-in device or with your recovery code.

Code: keyring_conflict

Sync locked

Unlock sync on this device with your recovery code or another signed-in device.

Why you see this. Your synced data is encrypted, and this device doesn't have the key to open it yet.

What to do. Unlock sync with your recovery code or with another signed-in device.

Code: sync-locked

Recovery code not valid

That recovery code isn't right. Check it and try again.

Why you see this. The recovery code you entered doesn't match the one for this account.

What to do. Check the code for typing mistakes and try again.

Code: recovery-code-invalid

Not added

This license wasn't added to your account. Nothing changed.

Why you see this. The license wasn't added to your account, because the request was declined. Nothing changed.

What to do. Add the license again if you still want it in your account.

Code: attach-declined

Still stuck? See Get help with an app. Never send anyone a full license key.